1. MAKE AN ENQUIRY OR SET UP A VIEWING
The quickest and easiest way to make an enquiry is by giving us a call or contact us via our website. Our current website only shows a small proportion of what we have and we update our stock continually, as such we recommend you visit our stores where possible to best see what is available.
2. VISIT OUR SHOWROOMS
Once you have submitted an enquiry we will contact you to arrange a viewing at your convenience. We will meet with you at our showrooms and let you wander around our stock.
3. CREATE & CONFIRM YOUR QUOTE
Having decided what you require we will put together a quote for you and confirm availability. To confirm a hire and before items can be collected for the first time, you will need to complete our Rental Agreement and make full payment for the time you wish to hire our props.
To find out more about payment terms, speak to one of our staff.
4. HIRED ITEMS ARE PACKED & DISPATCHED
Once confirmed your items are packed ready for delivery or Pickup. All hire items are packaged and wrapped appropriately but we recommend transport companies provide blankets and ties to ensure successful transporting (If we are not satisfied with the transport companies care, we will not release the order for delivery). Once our items arrive with you we recommend you unpack and check all the items and call us if you have any queries.
5. RETURN YOUR HIRE TO US
Unless you have made further arrangements in advance you should return all our props by the date agreed. Use the original delivery note and company return note to ensure you have included all items and chargeable packaging needed for the return.
Once we receive your order back to the store it will be checked and we will get in touch if there is anything not as expected, and that’s the hire completed!
Frequently asked questions
At our showroom
We recommend that you come to view our stock in person; if you are coming to view a particular item, call ahead and we will double check it is in stock.
At our Showrooms
- View and photograph items at our showroom, you can show us your pictures or walk around with us if you prefer; we will make notes, check availability and get you a quote for the Prop hire.
How do I make a booking?
Contact us and let us know which items from the quote you would like to book. We will make any final amendments and send you a revised quotation.
To confirm a hire and before items can be collected, you need to complete a Rental Agreement and send us a Purchase Order.
What happens if I need to cancel my order?
If you need to cancel hired items, please contact us at least 24 hours before your collection date.
A cancellation fee (50% of the total hire cost) is charged for cancelled within 24 hours of collection. This is to cover the costs of labour, packing and loss of potential hires.
How do you price your items?
Our hire charges are based on a minimum of a week and do not include VAT.
We will need you to confirm your return date as this affects item availability.
Every item is given a replacement value as listed on our quotations. This should be used for insurance purposes and is the maximum amount that would be charged if an item was lost or damaged beyond repair.
Our weekly hire charges are as follows:
Week 1 10% of the replacement value
Week 2 5% of the replacement value
Week 3-8 2.5% of the replacement value
Week 8 onward 1% of the replacement value
How do I make payment?
For clients without a credit account, we will require payment before orders can be collected. Our payment terms for credit account clients are 30 days from invoice date unless otherwise detailed.
Payment can also be made via bank transfer. We will require a remittance to be sent via email as proof of payment. Please let us know if you need a copy of our bank details or a pro forma invoice.
When will I receive my invoice?
We raise final VAT invoices the next day after dispatch. These are emailed or posted to the address on your Purchase Order.
We ask that you do not remove, alter or remove glass and pictures from their frames unless we have given you prier authorisation.
We do not hold any copyright licences for artwork, you must obtain these at your own cost.
It is the client’s responsibility to do any research to gain permission to use for their needs; we will, of course, provide information where we are able.
All our beds are sent dismantled for easy assembly on set.
We have headboards and mattresses available to hire.
Our lamp bases and shades are priced and hired separately.
Lampshade fitting accessories and adaptors (e.g shade carriers) will be provided.
Lightbulbs are not sent with lamps.
We do not PAT test any of our lights at this moment.
Some items may be sent in parts and will need to be assembled.
Some of our vintage items are not for practical use and are props only. This can include items such as ladders and bikes. For these you will need your own health and safety advice.
You are responsible for the care of each item hired, If you need any advise on cleaning or polishing a spesific item please contact us .
You will need to arrange your own transport
We reserve the right not to load an order if we feel the transport sent is unsuitable.
Please contact us with an estimated return time and we can advise on the availability.
Your driver will need to quote your Contract Number/PO and Company name. We will help with loading and then provide a delivery note.
How do you package your items?
Items are wrapped and protected for dispatch.
We recommend keeping the original packaging to use when returning your job.
Is there anything I need to do when I receive the items?
We recommend you check all items when you receive them and call us if you have any queries.
Any discrepancies should be reported to us within 24 hours of collection. We may ask you to email pictures to us so we have a record of how you received items.
Do I need to get insurance?
Yes – they are the responsibility of the hiree from the time of collection until return.
Please refer to our Terms & Conditions for further information.
What happens if I lose or damage an item?
Please call us if anything is lost or damaged whilst on hire. We may ask you to email some pictures to help us make any urgent restoration or replacement arrangements.
What happens if I need to keep an item for longer?
Please call us if you would like to keep an item for longer. We will need to check availability for the requested extended period.
We will confirm if extending the hire is possible. You need to send a new Purchase Order and arrange payment to confirm.